Returns & Warranty
Returns & Warranty
Customer satisfaction is always the top priority in Yuegui.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your specification before buying. Please kindly refer to the details & description on the product page and contact us freely if you have some questions.
If you are not satisfied with your purchase from Yuegui, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to contact our support team.
7 Days Returns Warranty
Your satisfaction is our priority! If you are dissatisfied with your order, please contact us within 7 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form(download here) and our return address.
How to Reach Us
If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our support team, and describe the issue including the return reason, along with your order number; For defective, incorrect or not as described item, please send us a clear picture or video of the problem. Our customer service team will review the return request and will send further instructions if the return is approved.
1. Yuegui’S Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Yuegui is responsible for shipping the wrong item/ size.
2. Customer’s responsibility
- Incorrect order
If the customer has ordered an incorrect size, color or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Other request
Please feel free to contact our support team, our customer support team will review and let you know the possibilty.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original packaging.
Once approved, If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns:
- — Products not purchased directly from www.szyuegui.com;
- — Used Items, can’t be sold in second time;
- — Customized items – Product that has been ordered to your specifications, or resized, there is no any problem with the quality and incorrectly manufacturing, cannot be returned.
Returns or Refunds time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
- Paypal account refunds: Up to 48 hours;
- Credit card refunds: Between 7-14 business days; Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
- Wallet refunds: Up to 24 hours.
Please contact our Help Center for further help. We will do our very best to help you and reply to all messages within 24 hours.